Refund policy

Hassle-Free Returns Policy

We understand that sometimes you might need to return an item. Our Returns Policy is here to make the process as easy as possible. It's designed to provide extra benefits on top of your consumer rights under Australian and New Zealand law. 

What Happens When You Return a Product?

We'll carefully assess your product to determine the best solution – whether that's a repair, replacement, or refund. For certain technical items, we may need to involve the manufacturer or their repair agent:

• Minor Faults: We'll get it fixed and back to you in a timely manner.
• Major Faults: Our store manager will decide on a replacement or refund. 

Do You Have to Go Through Us?

For some products, you might have the option to deal directly with the manufacturer for assessment and repair. Our helpful team can provide you with their contact information.

How Long Do You Have to Make a Claim?

Under Australian and New Zealand law, consumer guarantees aren't limited by a set time period. The length of coverage depends on factors like the type of product and its price.

Who Pays for Return Shipping?

Usually, you'll be responsible for covering the cost of returning the product to us. However, if you bought it online and it has a major fault, we'll take care of the return shipping costs.

What's Not Covered?

There are a few situations where we might not be able to offer a refund, replacement, or repair:

• If you've modified the product
  If you've misused it and ignored the instructions
  If you've simply changed your mind about wanting it 
  Some specific products are excluded unless they're faulty 

Need More Information?

If you have any questions, just ask our team! We're happy to help you understand your rights and options under our Returns Policy.